Refund Policy | VIN Inspect

30-Day Money Back Guarantee

We stand behind our vehicle history reports with a 100% satisfaction guarantee. If you're not completely satisfied with your VIN report within 30 days of purchase, we'll refund your money, no questions asked.

Eligibility for Refunds

To be eligible for a refund, you must:

• Have purchased a VIN report or service from our website
• Request a refund within 30 days of your purchase date
• Not have used the report for any commercial resale purposes
• Provide your original order number and email address associated with the purchase
• Submit your refund request through our support team

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at Support@vininspect.info with your order number
2. Provide a brief reason for your refund request
3. Our team will review your request within 2-3 business days
4. Upon approval, we'll process your refund to your original payment method
5. Refunds typically appear in your account within 5-10 business days

Non-Refundable Items

The following are non-refundable:

• Duplicate VIN reports on the same vehicle
• Reports purchased and accessed more than 30 days ago
• Bulk purchases or subscription services
• Reports that have been used for commercial purposes or resale
• Services accessed through promotional or discount codes that explicitly state no refunds

Refund Processing Time

Once your refund is approved, it will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account. Depending on your bank or credit card issuer, it may take an additional 2-3 business days for the funds to be fully processed.

Please note that refunds are processed during business hours (Monday-Friday, 9 AM - 5 PM EST) and may not be immediately available on weekends or holidays.

Report Accuracy Guarantee

If you believe a VIN report contains inaccurate information, please contact us immediately. We will investigate the claim and either provide a corrected report or issue a full refund. We work with reliable data sources to ensure accuracy, but we cannot guarantee 100% accuracy in all cases due to the nature of vehicle records.

Partial Refunds

We do not offer partial refunds. Refunds are processed for the full purchase amount or not at all. If you purchased multiple reports in a single order and are dissatisfied with only one, you will need to request a refund for the entire order.

Special Circumstances

In special circumstances (such as billing errors, duplicate charges, or technical issues), we may process refunds outside the standard 30-day window. Please contact our support team to discuss your specific situation.

Contact Us for Refunds

For refund requests or questions about our refund policy, please reach out to us:

📧 Email: Support@vininspect.info
📞 Phone: +1 410-883-9070
🏢 Address: 117 S Lexington St Ste 100, Harrisonville, MO, 64701, US

Our support team is available Monday-Friday, 9 AM - 5 PM EST and will respond to your refund request within 24 business hours.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised terms means that you accept and agree to the changes. We encourage you to review this policy periodically to stay informed of how we protect your interests.